1-measuring nearly every aspect of its employees’ lives
2-Project Aristotle (study hundreds of Google’s teams and figure out why some stumbled while others soared) understanding and influencing group norms were the keys to improving Google’s teams.
3-what distinguished the ‘‘good’’ teams from the dysfunctional groups was how teammates treated one another.
4-good teams, members spoke in roughly the same proportion ‘‘equality in distribution of conversational turn-taking.’’
5- high ‘‘average social sensitivity’’ : skill at intuiting how others felt based on their tone of voice.
(scored above average on the Reading the Mind in the Eyes test.)
6-human bonds matter as much at work as anywhere else. In fact, they sometimes matter more. (make communication and empathy the building blocks getting people to open up about their struggles was critical to discussing a group’s norms )
## In the best teams, members listen to one another and show sensitivity to feelings and needs.
‘conversational turn-taking’’ and ‘‘average social sensitivity’’ as aspects of what’s known as psychological safety